Privacy and personal information

Your personal information

Health Tradition is committed to protecting the privacy of its members. By law, we are required to keep your personal health information private. Any private health information collected and maintained by the Plan is used solely for the purpose of providing you with the highest quality of healthcare coverage and services. Health Tradition takes precautions both in the use and disclosure of information to minimize the risk of inappropriate use or disclosure of your health information.

To have someone act on your behalf to inquire about claims or referrals, resolve issues for you, make changes to your account, or file a complaint, you must send Health Tradition a signed document that authorizes that person as your representative. You must indicate the information that can be discussed with the representative as well as those that cannot. You can limit the types of information and the time frames for the authorization.

The Health Insurance Portability and Accountability Act (HIPAA)

HIPAA was enacted by Congress to create a national standard for protecting the privacy of patient’s personal health information. The law requires healthcare entities, including health plans, to use standards for processing electronic bills, payments, and any other health information communicated via electronic means. The regulation also requires new safeguards to protect the security and confidentiality of a person’s individually identifiable health information (IIHI).

The Department of Health and Human Services has issued HIPAA privacy and security standards that provide for the protection of patient information from inappropriate use or disclosure. These standards do not limit a provider from using a patient’s information when providing appropriate treatment, sending information to insurance companies for reimbursement or using information for quality control or operational improvement. For a detailed explanation of how Health Tradition member information is used, please refer to the Health Tradition Health Plan Notice of Privacy Practices below.

Security

It is important to note that electronic mail (email) can be intercepted. Never include private information about yourself or your family members in an email. If your communication is extremely sensitive, you may want to send it by regular mail instead.

From time to time we will provide links to other Web Sites, not owned or controlled by Health Tradition Health Plan. We do this because we think this information may be of interest to our site’s visitors. While we do our best to ensure your privacy, we cannot be responsible for the privacy practices of other sites. A link to a non-Health Tradition Health Plan Web Site does not constitute or imply endorsement by Health Tradition Health Plan. Additionally, we cannot guarantee the quality or accuracy of information presented on non-Health Tradition Health Plan Web Sites.

Copyright

This Web Site is subject to the copyright laws of the United States. The information on this Web Site is provided as a service to our readers, and exclusively for their personal use. It may not be distributed, modified, or used without our prior written consent. Unauthorized commercial use, copying, reproduction, republishing, uploading, downloading, posting, transmitting, or duplication of any of the material is prohibited.

Additional Information

For additional information regarding our general privacy policies or procedures, contact us at 888-459-3020 or (608) 781-9692, or write to us at Health Tradition Health Plan, Attn: Compliance Officer 1808 East Main Street, Onalaska, WI. 54650.